Home   Big Results Training   About Us   Terms & Conditions

Terms & Conditions

These terms and conditions include:


Terms and conditions for inhouse bookings

Please click here for: Cancellation policy for open  courses

 Reference: Big Results Training, Big Results, Big Results Associates, Sue Haswell, etc; May all be defined as “The Company, or BRT.

Terms and Conditions for Big Results Training, Devon, business bookings for inhouse courses

  1. All bookings and engagement of Big Results Training’s services, associated trainers and companies, are subject to our terms and conditions. Acceptance of our Terms & Conditions

Terms and Conditions for Delivery of in-house training by Big Results TrainingCourse Fees

The full fee shall be invoiced 4 weeks prior to the start of the training course.

You may request rescheduling of the course up to 2 weeks before the scheduled start date without incurring additional charges. The rescheduled course must start within 8 weeks of the original date.


Cancellation Charges

Cancellations made more than 4 weeks in advance of the start of the course shall not incur any cost.

Cancellations made between 2 and 4 weeks before the start of the course will be required to pay 25% of the course fee.

Cancellations made between 24 hours and 2 weeks before the start of the course will be required to pay 50% of the course fee.

Cancellations made less than 24 hours prior to the start of the course will be required to pay 100% of the course fee.

If for any reason Big Results must cancel a booked training course, we shall reschedule the course for an agreed date or provide a full refund of the course fee.



Travel and accommodation expenses for trainers and the costs for printing and preparation of training materials are included in the course fee, unless otherwise stated.

Any costs relating to the hire of conference rooms, equipment, additional materials or administration by you shall be managed and payable by you/your organisation.


It will be expected that the following will be provided by you/your organisation:

An administrative contact to coordinate the event on behalf of you/your organisation, liaise with Big Results and disseminate information to delegates as required

A venue suitable for the number of expected delegates. Ideally this should enable delegates to be seated cabaret style

Full details of the venue including map and directions

Suitable audio visual equipment for showing a PowerPoint presentation i.e. laptop/computer, projector and screen

A flipchart with paper and pens

Refreshments/catering as appropriate

A list of delegates, including title, first name, last name, job title and organisation for each delegate one week prior to the event

Administrative support on the day to help set up for the event


Big Results will provide:

A suitable facilitator(s) to deliver the training

Programme outline/objectives

Appropriate delegate materials

Feedback forms for delegates to complete after the training


Reproduction of materials

You must not utilise the training materials for any commercial or other purpose without the prior written consent of Big Results.




Limitation of Liability

Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of BRT to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by the Customer to which the claim relates.

In no event shall BRT be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Supplier had been made aware of the possibility of the Customer incurring such a loss.

Nothing in these Terms and Conditions shall exclude or limit BRT’s liability for death or personal injury resulting from the BRT’s negligence or that of its employees, agents or sub-contractors.

  Intellectual Property Rights

All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the BRT

Independent Contractors

BRT and the Customer are contractors independent of each other, and neither has the authority to bind the other to any third party or act in any way as the representative of the other, unless otherwise expressly agreed to in writing by both parties. BRT may, in addition to its own employees, engage sub-contractors to provide all or part of the services being provided to the Customer and such engagement shall not relieve BRT Ltd of its obligations under this Agreement or any applicable Specification Document.


The Customer shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of BRT


The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.


Any notice to be given by either party to the other may be served by email, personal contact or by post to the address of the other party given in the Specification Document or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.

Entire Agreement

This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.

Third Parties

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

Governing law and jurisdiction

This Agreement shall be governed by and construed in accordance with the English law and the parties hereby submit to the exclusive jurisdiction of the English courts.


OPEN TRAINING COURSES – Cancellation, Postponement and Non-Attendance of Open Courses

Please be aware that late-notice postponements, cancellations and non-attendance can have a significant impact on our ability to manage the course and to ensure a quality experience of other participants.

We assume a 14-day cooling off period for course bookings (that is 14 days from date of booking not from date of payment).

Whilst we are as flexible as possible for our delegates, it is also important that we receive sufficient notice if you can no longer attend your course.

Here are the four different options/situations that occur in cancellation/postponement.

1 – Within the Cooling Off Period If notice of cancellation is provided within your 14 days cooling-off period of enrolling on the course, you can either:

  • be issued with a full refund or
  • rebook onto an alternative date for the same course or a course of an equivalent value at no extra cost.

2 – After the Cooling Off Period but More Than 14 Days Before the Course If notification of cancellation is provided outside of your 14 days cooling-off period, but more than 14 days before the course is due to begin, you will not be entitled to a refund, however, you can rebook onto an alternative date of the same course or a course of an equivalent value. There will be no charge for this.

3 – After the Cooling Off Period and Less Than 14 Days Before the Course If notification of cancellation is provided outside your 14 days cooling-off period and less than 14 days before the course is due to begin, you will not be entitled to a refund. If you wish to rebook onto an alternative date of the same course or a different course on an equivalent value, a £50 rebooking fee will be incurred. The new booking would then be confirmed on receipt of the £50 rebooking fee.

4 – Non-Attendance Without Giving Notice Failure to attend a course without giving us any notice is considered a forfeiture of your place as we will have held a place for you in a limited-number group. At our discretion, and where there is availability, we will offer you a place on a future date of the course or a course of an equivalent value for a rebooking fee of £100. There is no right to this but we will do our best to accommodate you.

Big Results Training, Devon PRIVACY POLICY

This website is the property of Big Results Training. We take the privacy of all visitors to this Website very seriously and therefore set out in this privacy policy our position regarding certain privacy matters.
This privacy policy covers all data that is shared by a visitor with us whether directly via [add website url] directly or via email. This has been created by the Internet marketing experts at Surge Digital us and is occasionally updated by us so please do re-review from time to time.
Our Privacy Policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email
[Certain businesses are required under the Data Protection Act to have a data controller. For the purpose of the Data Protection Act 1998 our data controller is S Haswell and can be contacted by the form on this site.
1. Information We Collect
In operating our website we may collect and process the following data about you:
1.1 Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblog statistics and other communication data.
1.2 Information that you provide by filling in forms on our website, such as when you register to recieve information, a newsletter etc or make a purchase.
1.3 Information provided to us when you communicate with us for any reason.
2. Use of Cookies
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by use to analyse how visitors to [add website url] interact with the Website so that we can continue to develop this website and make it a better experience for our visitors.
We may gather information about your general internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
3. Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
3.1 To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
3.2 To meet our contractual commitments to you.
3.3 To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
3.4 If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
3.5 Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.
3.6 If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
3.7 If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
3.8 Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
4. Storing Your Personal Data
4.1 We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.
4.2 Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
4.3 The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
5. Disclosing Your Information
5.1 Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
5.2 We may also disclose your personal information to third parties:
5.2.1 Where we sell any or all of our business and/or our assets to a third party.
5.2.2 Where we are legally required to disclose your information.
5.2.3 To assist fraud protection and minimise credit risk.
6. Third Party Links
You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
7. Access To Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.
8. Contacting Us
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us through the website.

Cookie Policy

-What are Cookies?
Cookies are tiny text files stored on your computer when you visit certain web pages. Most web browsers have cookies enabled, to make your browsing experience smoother and more pleasurable to you. In no way do cookies harm your computer or contain any information that personally identifies you.
Our website (as well as nearly all other websites) uses cookies which help us provide you with the best experience possible.
-Managing Cookies
You can manage your cookie preferences through your web browser. If the settings on your browser are adjusted to accept cookies and you continue to use our website, we will take it that you are happy with this cookie usage. Should you wish to remove and no longer receive cookies from our site then this will likely affect how the site will works for you. Cookies are now a standard part of most modern websites so disabling them will likely limit the functionality of a majority of the websites you view.
-Removing Cookies
You can switch off cookies by adjusting the settings of your web browser so cookies are blocked and will not be accepted.
If you would like to know more about managing your cookies please visit
-Which Cookies do we use?
Cookies also help us to track data, like our own Google Analytics, so we can see how many visitors our website is getting. By law all sites need to provide this information to comply with recent EU legislation. The cookies we use on this website are from 3rd parties and are listed below;
Facebook The world most popular social network
ShareThis Powers the sharing buttons on this site allowing you to share content on other social networks
Twitter This is powering Twitter buttons or widgets
YouTube Used to embed YouTube videos.
Google Analytics Tracking service used by A LOT of websites
Linkedin The world’s professional network.
If other cookies are identified, please let us know as soon as possible. As this site is held on the WordPress platform, we are subject to the changes that WordPress makes, and can only note these if WordPress provides that information. Many thanks