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Terms & Conditions

Reference: Big Results Training, Big Results, Big Results Associates, Sue Haswell, etc; May all be defined as “The Company, or BRT.

Terms and Conditions for Big Results Training, Devon

  1. All bookings and engagement of Big Results Training’s services, associated trainers and companies, are subject to our terms and conditions. Acceptance of our Terms & Conditions constitutes a legally binding contract under English law. You will be deemed to have accepted the terms and conditions at the time of booking if using our website or for bookings made in any other way, unless we receive notice from you in writing to the contrary within 7 days of booking.
  2. Payment terms
    Our standard payment terms is that payment is taken at booking unless otherwise stated. If payment by invoice has been previously agreed, the payment needs to be made 14 days from the date of invoice or 30 days prior to the course start date, whichever is sooner.
    Please note: Bookings can be made up to 5 days before each course start date.
    All prices are stated on the relevant training course page on our website. Courses will be charged at the current rate at the time of booking. For further information and group booking please contact us.

Bespoke training courses can be arranged and will be quoted at that time on receipt of a full brief and agreement of timings, etc.

Big Results Training has the right to change the cost of any course at any time, however if a course has already been booked, the client will be charged the price quoted at the time of the booking.

2.1 Invoiced amounts shall be due and payable within 30 days of receipt of invoice unless a payment agreement has been arranged with BRT.  BRT is entitled to charge interest on overdue invoices from the date when payment becomes due at the rate of 1% per annum above the base rate of the Bank of England after 60 days of an invoice not being paid.

2.2 BRT is not liable to refund fee differences that may arise due to delegates booking at different times, discounts etc.

2.3 In the event that a booking for our NLP Practitioner (long) courses is cancelled less than 21 days before the first day of a seminar / course, an administration charge can be incurred. This will be the equivalent to 15% of the cost of the course.

2.4 A booking will only be secured when full payment has been received or a payment plan has been agreed by both parties before the first day of any seminar/course.

2.5 Payment plans must be agreed with BRT in advance of the start of a course.

2.6 Should a purchase order be required for payment of the invoice, it is the responsibility of the customer / delegate to ensure that BRT has the full details and agreed purchase order before the products or services are supplied.

2.7 All seminar/course fees are non refundable. The Fees for courses of more than 2 days, whether paid in full or by payment plan arrangement, are for the whole course. Transfers are available in agreement with BRT.

2.8 It is recommended that long NLP courses are completed within two years of the start date. Completion after this time may incur additional costs.

  1. Course bookings

Bookings may be made by email, via the Big Results Training website or by fax, letter or phone. Telephone bookings must be confirmed in writing upon request. Please quote purchase order numbers where applicable.

  1. Transfers
    Should circumstances mean that an individual needs to transfer to another course, the following charges will apply, dependent on notice give:
    • First transfer, made more than six weeks prior to the course start date – no charge
    • Four to six weeks notice given – 25% of the course fee
    • Less than four weeks notice given – 50% of the course fee
    • Less than two week notice given – 100% of the course fee
    All transfers must be taken within a period of six months.
    The transfer option only relates to participants who transfer to a different date on the same course.
    The revised/transferred course date must be specified at the time of transfer otherwise the instruction will be considered a cancellation and cancellation fees apply.
    The transfer option to transfer to another date can only be used once, after which any movement will be considered a cancellation.
    All outstanding invoices will remain due, irrespective of the number of working days notice given for the cancellation.
    You can transfer your place on a course to a substitute delegate without additional charge.
  2. Cancellations
    5i) Cancellations pertaining to individuals booking onto open/public courses:

Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:
• More than four weeks prior to the course start date – no charge
• Three weeks prior to the course – 50% of the course fee
• Less than three weeks prior to the course – full fee.
NB You may cancel the transaction by writing to us within 7 working days of booking, but prior to any receipt of course materials or attendance on the course. Cancellations must be made in writing and received by Big Results Training by the due date.

With regards to our longer courses (eg: NLP Practitioner) there is no obligation to complete the course within a set timescale, and we accept that life “happens”.

We guarantee your place on a seminar, workshop, master class or course if payment is received, or payment plan started, before the start date. We are happy to offer transfers to the next available course if parts of courses are missed. The purchase price for a course is for the whole course, whether paid in full or by payment plan, and payment will be completed by the end of the course purchased.

5ii) Cancellations pertaining to businesses/organisations booking bespoke courses

Much of the work of a bespoke, or outsourced course is carried out before delivery of the course, in preparation, and therefore cancellations of courses once preparatory work has commenced will be subject to charging.

Unless no preparation work has been undertaken by Big Results and associates, and the time booked to deliver the course can be filled with other courses/work/delivery, then the cost for the course will still apply regardless of whether it is delivered in full or not.

  1. Non-attendance

If you do not attend a course, and you have not previously informed us (and received written confirmation that we’ve received this information) the full course fee remains payable.

  1. Late arrivals/missed sessions
    If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. To conform with various International requirements for statutory certificates, attendance at all sessions is usually mandatory, unless an alternative agreement can be reached.
  2. Unforeseen circumstances
    On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.
  3. Distance Selling Regulations 2000
    We abide by the applicable elements of the Distance Selling Regulations 2000.
  4. Guidelines for students and employers
    It is your responsibility to ensure that you are free from any condition which would affect your capability to undertake your chosen course, and that you have the aptitude to cope with this course of study. We welcome students with disabilities but it remains their employer’s responsibility to ensure that they are appropriately supported in their workplace. Big Results Training would welcome in advance, for set up purposes, notification of any assistance that a student is likely to need during the running of the course.
    If it is felt that the student doesn’t meet the learning outcomes of the course and or assessment process and is referred, they will be offered a free assessment. Any further training or coaching over and above that provided on the course may be charged for.
  5. Course Specifications
    Big Results Training reserves the right to alter its course content, specifications and/or tutors at any point.
    Course notes and training. Big Results Training’s course notes and training cannot be relied upon for legal interpretation. Neither Big Results Training nor its tutors or consultants can accept responsibility for the actions of participants, during or after the course, or responsibility for any loss incurred as a result of relying on the course content or the course notes.
  6. Important note
    Your booking form constitutes a legally binding contract. Should it may be necessary, for reasons beyond our control, we retain the right to change any element of the course, whether that is the content, tutors, date, venue or timing, the content and timing of the programme, the tutors, the date or the venue.
    In the unlikely event of a course being cancelled, we will automatically make a full refund but hereby disclaim any further liability.

13 Customer’s obligations

To enable BRT to perform its obligations under this Agreement the Customer shall:

– Co-operate with BRT.

– Provide any information reasonably required by BRT

In the event that the Customer or any third party, not being a sub-contractor of the BRT shall omit or commit anything which prevents or delays BRT from undertaking or complying with any of its obligations under this Agreement, then BRT Ltd shall notify the Customer as soon as possible and:

– BRT shall have no liability in respect of any delay to the completion of any project;

– if applicable, the timetable for the programme will be modified accordingly;

– BRT shall notify the Customer at the same time if it intends to make any claim for additional costs.

14 Alterations to the Specication Document

The parties may at any time mutually agree upon and execute new Specification Documents. Any alterations in the scope of the programmes to be provided under this Agreement shall be set out in the Specification Document, which shall reflect the changed goods and/or services and price and any other terms agreed between the parties.

15 Limitation of Liability

15i)  Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of BRT to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by the Customer to which the claim relates.

15ii) In no event shall BRT be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Supplier had been made aware of the possibility of the Customer incurring such a loss.

15iii) Nothing in these Terms and Conditions shall exclude or limit BRT’s liability for death or personal injury resulting from the BRT’s negligence or that of its employees, agents or sub-contractors.

16  Intellectual Property Rights

All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the JSnlp Ltd.

17 Independent Contractors

BRT and the Customer are contractors independent of each other, and neither has the authority to bind the other to any third party or act in any way as the representative of the other, unless otherwise expressly agreed to in writing by both parties. BRT may, in addition to its own employees, engage sub-contractors to provide all or part of the services being provided to the Customer and such engagement shall not relieve BRT Ltd of its obligations under this Agreement or any applicable Specification Document.

18 Assignment

The Customer shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of BRT

19 Waiver

The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.

20 Notices

Any notice to be given by either party to the other may be served by email, personal contact or by post to the address of the other party given in the Specification Document or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.

21 Entire Agreement

This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.

22 Third Parties

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

23 Governing law and jurisdiction

This Agreement shall be governed by and construed in accordance with the English law and the parties hereby submit to the exclusive jurisdiction of the English courts.

Big Results Training, Devon PRIVACY POLICY


This website is the property of Big Results Training. We take the privacy of all visitors to this Website very seriously and therefore set out in this privacy policy our position regarding certain privacy matters.
This privacy policy covers all data that is shared by a visitor with us whether directly via [add website url] directly or via email. This has been created by the Internet marketing experts at Surge Digital us and is occasionally updated by us so please do re-review from time to time.
Our Privacy Policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email
[Certain businesses are required under the Data Protection Act to have a data controller. For the purpose of the Data Protection Act 1998 our data controller is S Haswell and can be contacted by the form on this site.
1. Information We Collect
In operating our website we may collect and process the following data about you:
1.1 Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblog statistics and other communication data.
1.2 Information that you provide by filling in forms on our website, such as when you register to recieve information, a newsletter etc or make a purchase.
1.3 Information provided to us when you communicate with us for any reason.
2. Use of Cookies
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by use to analyse how visitors to [add website url] interact with the Website so that we can continue to develop this website and make it a better experience for our visitors.
We may gather information about your general internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
3. Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
3.1 To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
3.2 To meet our contractual commitments to you.
3.3 To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
3.4 If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
3.5 Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.
3.6 If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
3.7 If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
3.8 Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
4. Storing Your Personal Data
4.1 We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.
4.2 Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
4.3 The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
5. Disclosing Your Information
5.1 Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
5.2 We may also disclose your personal information to third parties:
5.2.1 Where we sell any or all of our business and/or our assets to a third party.
5.2.2 Where we are legally required to disclose your information.
5.2.3 To assist fraud protection and minimise credit risk.
6. Third Party Links
You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
7. Access To Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.
8. Contacting Us
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us through the website.

Cookie Policy

-What are Cookies?
Cookies are tiny text files stored on your computer when you visit certain web pages. Most web browsers have cookies enabled, to make your browsing experience smoother and more pleasurable to you. In no way do cookies harm your computer or contain any information that personally identifies you.
Our website (as well as nearly all other websites) uses cookies which help us provide you with the best experience possible.
-Managing Cookies
You can manage your cookie preferences through your web browser. If the settings on your browser are adjusted to accept cookies and you continue to use our website, we will take it that you are happy with this cookie usage. Should you wish to remove and no longer receive cookies from our site then this will likely affect how the site will works for you. Cookies are now a standard part of most modern websites so disabling them will likely limit the functionality of a majority of the websites you view.
-Removing Cookies
You can switch off cookies by adjusting the settings of your web browser so cookies are blocked and will not be accepted.
If you would like to know more about managing your cookies please visit
http://www.allaboutcookies.org/manage-cookies/.
-Which Cookies do we use?
Cookies also help us to track data, like our own Google Analytics, so we can see how many visitors our website is getting. By law all sites need to provide this information to comply with recent EU legislation. The cookies we use on this website are from 3rd parties and are listed below;
Facebook The world most popular social network
ShareThis Powers the sharing buttons on this site allowing you to share content on other social networks
Twitter This is powering Twitter buttons or widgets
YouTube Used to embed YouTube videos.
Google Analytics Tracking service used by A LOT of websites
Linkedin The world’s professional network.
If other cookies are identified, please let us know as soon as possible. As this site is held on the WordPress platform, we are subject to the changes that WordPress makes, and can only note these if WordPress provides that information. Many thanks